This show is released during the National Week of Conversation (April 5-13)— an annual event when people with diverse perspectives #ListenFirst to understand.

At a time of information overload, social media silos and political paralysis, we look at how can all of us be better communicators. In this 200th episode, Richard and Jim share lessons they've learned about listening, asking questions and interviewing guests during nearly four years of "How Do We Fix It?"

We share the show's origin story, look at interview techniques and the questions we’ve asked— both good and long-winded!

Extracts from past shows illustrate how to ask better questions.

This episode includes some hallmarks of constructive conversations: Be respectful, focus on facts and evidence, acknowledge and listen to evidence that contradicts your position. Using humor and humility, establishing eye contact, asking brief follow-up questions are also useful techniques.